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Conflict awareness
Main course page
Conflict awareness
Category:
English
Activities/resources:
0/13
Overview
Course Description
2.1 Basic concepts
2.1.2 Introduction (material for the trainer or a person who wants to learn it by themselves)
2.1.3 Introduction (material for a trainer to use in Face to face)
2.1.4 Situation cards - role play scenarios for inspiration (for the trainer)
2.1.5 Online material - Homework (document for self-work/ homework)
2.2 Conflict Styles
2.2.1 Introduction (training material with full information)
2.2.2 Conflict Styles (material for a trainer to use in Face to face)
2.3 Managing Conflict
2.3.1 Introduction (training material with full information )
2.3.2 Managing Conflict (material for a trainer to use in Face to face)
2.3.3 Big Book of the conflict management games
2.4 Effective communication
2.4.1 Introduction
2.4.2 Effective communication (material for a trainer to use in Face to face)
2.5 Conflict Management in public transport
2.5 Conflict Management in public transport
2.4.2 Effective communication (material for a trainer to use in Face to face)
Completion requirements
Click
F2F 4. Effective communication strategiesconflict .pptx.pdf
link to view the file.
Previous
2.4.1 Introduction
Next
2.5 Conflict Management in public transport